JUMBO’S PICKLEBALL PRIVACY POLICY

Effective Date: July 23, 2026

 

Jumbo’s Pickleball, LLC (“Jumbo’s,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you:

• Visit our website

• Create an account

• Purchase a membership

• Reserve courts

• Register for lessons, leagues, clinics, tournaments, or events

• Visit one of our club locations

• Contact us by phone, email, text message, or social media

• Otherwise interact with Jumbo’s Pickleball

 

By using our website, creating an account, purchasing a membership, making a reservation, or visiting one of our facilities, you agree to this Privacy Policy.

 

 

Information We Collect

Depending on how you interact with Jumbo’s, we may collect:

• Personal Information

• Name

• Address

• Email address

• Telephone number

• Date of birth

• Emergency contact information

• Member photographs used for identification

• Government-issued identification when required

• Account login credentials

 

Membership Information

We may collect information relating to:

• Membership type

• Membership status

• Membership history

• Club location

• Reservation history

• Attendance history

• Waitlists

• Lessons

• Clinics

• Leagues

• Events

• Tournaments

• Ratings or skill classifications

• Club participation

 

Payment Information

Payments are processed through secure third-party payment processors.

We may maintain records regarding:

• Billing history

• Subscription status

• Payment status

• Refund history

• Credits

• Chargebacks

• Outstanding balances

We do not store complete credit card numbers on our own servers.

 

Website Information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referring websites

• Cookie information

• Website analytics

 

Cookies

Our website may use cookies and similar technologies to:

• Keep you logged in

• Remember your preferences

• Improve website performance

• Measure website traffic

• Improve user experience

• Support marketing and advertising campaigns

You may disable cookies through your browser settings, although certain portions of the website may not function properly.

 

How We Use Your Information

We use your information to:

• Manage memberships

• Process reservations

• Administer leagues, tournaments, clinics, and lessons

• Process payments

• Communicate regarding reservations and membership matters

• Provide customer support

• Improve our services

• Maintain club safety

• Verify member identities

• Detect fraud

• Comply with legal obligations

• Enforce our Membership Agreement, Waiver, and Club Rules

• Protect Jumbo’s members, guests, employees, instructors, contractors, and property

 

Marketing Communications

With your consent, or as otherwise permitted by law, we may send:

• Club news

• Promotions

• Event announcements

• Membership information

• Tournament information

• League announcements

• Educational content

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

Operational communications regarding your account, reservations, billing, or club activities may still be sent.

 

Photographs and Video

Your rights regarding photographs, videos, and media recordings are governed by the Membership Agreement and Waiver you execute with Jumbo’s Pickleball.

Photographs and video may also be used for operational, security, training, documentation, promotional, and marketing purposes consistent with those agreements.

 

Video Surveillance

For the safety and security of our members, guests, employees, contractors, and facilities, Jumbo’s may use security cameras in common areas of the Club.

Security cameras are not intended to monitor private areas such as restrooms or changing facilities.

Video recordings may be used to:

• Investigate incidents

• Improve safety

• Protect persons and property

• Respond to legal claims

• Assist law enforcement when legally required

 

Incident Information

If an injury, accident, medical event, property damage, or other incident occurs at the Club, Jumbo’s may collect and retain information relating to the event, including witness statements, photographs, video recordings, reports, and communications for purposes of:

• Emergency response

• Insurance

• Safety improvements

• Risk management

• Legal compliance

• Defense of claims

 

Third-Party Service Providers

We work with trusted third-party providers to operate our business.

These providers may include companies that assist with:

• Membership management

• Court reservations

• Payment processing

• Email communications

• Text messaging

• Website hosting

• Analytics

• Advertising

• Customer relationship management

• Club technology

• League management

• Game analytics

• Business operations

 

Examples may include:

• PlayByPoint

• Stripe

• Wix

• Google

• Meta Platforms

• PodPlay

 

These providers receive only the information reasonably necessary to perform services on our behalf.

 

Advertising and Analytics

We may use advertising and analytics technologies to understand website usage and improve our services.

These technologies may include:

• Google Analytics

• Meta Pixel

• Conversion tracking

• Remarketing tools

 

These tools help us understand how visitors interact with our website and improve our marketing efforts.

 

Sharing Information

We do not sell your personal information.

We may disclose information:

• To service providers performing services for Jumbo’s

• To comply with legal obligations

• To protect the rights or safety of Jumbo’s

• To investigate fraud

• During a business sale, merger, acquisition, or corporate restructuring

• When you authorize us to do so

 

Data Security

Jumbo’s maintains reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

 

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Operate our business

• Maintain membership records

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

• Protect Jumbo’s legal interests

• Maintain historical business records

 

Information may remain in backup systems or archived records where reasonably necessary.

 

Children’s Information

Information relating to minors is collected only as necessary to administer memberships, lessons, leagues, clinics, camps, tournaments, or other club activities and is generally provided by a parent or legal guardian.

Parents and legal guardians are responsible for information submitted regarding minors.

 

Your Choices

You may request to:

• Update your contact information

• Correct inaccurate information

• Change marketing preferences

• Update payment information

• Request access to certain information we maintain about you, where required by applicable law

 

Certain information must be retained to administer memberships, satisfy legal obligations, or protect Jumbo’s legal rights.

 

Your Oregon Privacy Rights

If applicable under Oregon law, Oregon residents may have certain rights regarding their personal information, including the right to request access to, correction of, deletion of, or a copy of certain personal information we maintain about them, as well as the right to opt out of certain uses of personal information where required by law.

To exercise any applicable privacy rights, please contact us using the contact information provided below. We may request additional information to verify your identity before responding to your request.

Jumbo’s Pickleball will respond to qualifying requests in accordance with applicable law. Certain information may be retained as permitted or required by law, including information necessary to complete transactions, comply with legal obligations, enforce our agreements, protect the safety and security of our members and facilities, investigate fraud, or defend legal claims.

 

Third-Party Websites

Our website may contain links to third-party websites. Jumbo’s is not responsible for the privacy practices or content of those websites.

 

Changes to this Privacy Policy

Jumbo’s reserves the right to modify this Privacy Policy at any time.

Changes become effective upon posting the updated Privacy Policy on our website. Continued use of our services after publication constitutes acceptance of the revised Privacy Policy.

 

Governing Law

This Privacy Policy shall be governed by and interpreted under the laws of the State of Oregon.

 

Contact Us

Questions regarding this Privacy Policy may be directed to:

Jumbo’s Pickleball, LLC
Email: Play@jumbospickleball.com
Website: www.jumbospickleball.com